Privacy policy

SunFloat® operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of information:

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Including payment card details, transaction history, and other payment-related information.

  • Account information: Including your username, password, preferences, and settings.

  • Transaction information: Including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel.

  • Communications: Information you provide when contacting our support team.

  • Device and Usage information: Including your IP address, browser type, network connection, and information regarding how you navigate our Services.

Sources of Personal Information We collect personal information from the following sources:

  • Directly from you: When you create an account, browse our store, make a purchase, or communicate with us.

  • Automatically: Through the use of cookies and similar tracking technologies when you interact with our website.

  • Service Providers: From third-party entities that assist us in managing our business operations.

How We Use Your Personal Information We use your personal information for the following purposes:

  • Service Delivery: To fulfill your orders, process payments, manage your account, and facilitate returns or exchanges.

  • Marketing and Advertising: To send you promotional updates and personalized offers based on your shopping preferences.

  • Security: To authenticate your account, prevent fraud, and ensure a secure shopping environment.

  • Customer Support: To be responsive to your inquiries and maintain our business relationship.

  • Legal Compliance: To adhere to applicable laws and respond to valid legal processes.

Disclosure of Personal Information We may disclose your information to third parties only under the following circumstances:

  • To vendors and service providers who perform essential business functions on our behalf (e.g., shipping, payment processing, IT support).

  • To business partners for marketing purposes, in accordance with your consent and privacy preferences.

  • When required by law, such as to comply with a subpoena or protect our legal rights.

  • In connection with a business transaction, such as a merger, acquisition, or asset sale.

Third-Party Websites and Links Our Services may contain links to independent third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their specific privacy policies before providing them with any information.

Children's Data Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Security and Retention While we implement security measures to protect your data, no method of transmission over the internet is entirely secure. We retain your personal information only as long as necessary to provide our Services, resolve disputes, and comply with legal obligations.

Your Rights and Choices Depending on your jurisdiction, you may have the right to:

  • Access/Know: Request a copy of the personal information we hold about you.

  • Delete: Request the deletion of your personal information.

  • Correct: Request updates to inaccurate information.

  • Portability: Request a transfer of your data to another entity.

  • Opt-out: Manage your communication preferences by unsubscribing from our emails.

Complaints and International Transfers If you have concerns regarding our privacy practices, please contact us directly. We may store or process your information internationally, ensuring adequate protections are in place as required by applicable data protection laws.

Contact Us For any questions regarding this Privacy Policy or to exercise your rights, please contact us at support@sunfloat.shop.